Rich Aunty Luxe Crystals Kaftan - Multi

Delivery times depends on your location(UK or international), shipping method, and the product

You can text us if you need help or have any questions or concerns on +447361782490 (9pm-7pm, Monday to saturday).

Don't leave without that gorgeous outfit that brought you here.

Processing takes 1-2 business days except otherwise stated (details in product description).

Standard shipping: 2-4 days. International orders may take longer.

Track your order for updates, and contact support if needed. Thanks for your patience!

( For International orders please note that Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer.)

Please let us know if you have further questions by using the chat box:

We will update you with the tracking information via email

Undelivered Order Returned by Shipping Company

If for any reason your items is not delivered either due to invalid address provided or unavailability at your address

and then gets returned to us by the shipping company, you will be issued a Store voucher for the purchase price of the item(s)( excluding shipping cost).

We ask that you carefully check your shipping address to make sure it is correct.

If you do request that we send your item(s) back to you, you will be required to pay another shipping fee.

Thank you for shopping with us.

We aim to make dresses that are not just fabulous on the outside but are appreciated thoroughly by

her customers. To this end, we have created a customer friendly Return, Exchange and Refunds

policy. Below are our terms for Returns, Exchange and Refunds.

 

If for the following reasons, you are not pleased with your purchase from us.

 

1. If there is a factory damage to the cloth
2. If it’s a different design/size than you ordered

 

Customers are encouraged to direct any complaint regarding purchase through our customer

service channel shop@nahlabrand.com. 

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We would be willing to exchange the product or do a refund if it comes to it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Follow the instructions below for a refund: 

• Fill in the RETURN FORM with your order number and the reason why you wish to refund your item(s).

Please note that sale items or items purchased in the sale section, pre-ordered, (MAKE IT YOURS)custom and personalized items cannot  be returned, cancelled or refunded. 

Please remember to fill in the RETURN FORM with your order number.

Alternatively, you can contact us at shop@nahlabrand.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@nahlabrand.com

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All clothes must be returned either for exchange or refund without any alterations which would

include:

1. The Presence of perfume or any other fragrance on the fabric
2. The tag and label Cut off

iii. The garment being washed before it is returned

1. The presence  of makeup as well as other stains.

Nahla Brand, does not bear the delivery cost on all Returned items. This also includes clothes

that are returned for exchange. I.E Clients who send in their clothes to be exchanged would bear the

cost both to return it (to our stores) as well as have the exchanged dress (es) delivered to them.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.